Pascal Piriou is a Customer Service Assistant in the PCT eServices Unit at the World Intellectual Property Organization (WIPO) in Geneva where he has worked since 1996. Pascal was a formality examiner of PCT applications until 2013 when he joined the PCT eFiling team. Pascal now mainly provides support to applicants and Offices worldwide on ePCT, PCT-SAFE, WIPO Digital Certificates and WIPO DAS (Digital Access Service). Pascal also trains colleagues in the PCT Operations teams on ePCT from creating a WIPO Account to filing an application and managing it until the end of the international phase. Pascal has been involved in the ePCT development and testing from the beginning, becoming a true ePCT expert.